Do I have to pay setup/migration costs?
No, migration assistance is free. Set up is completely free. There is nothing else to pay apart from the monthly user fee – there are no hidden charges, no matter how complex your set up.
How secure is the service?
A hosted desktop is actually more secure than a traditional desktop. The data is stored and processed on secure servers in data centres, which are protected by staff and security. In order to access your data, you will need to enter a username and password. Once you are connected, everything you do is encrypted. Also, you cannot accidentally erase or corrupt data as it is regularly backed up.
How big is the company and how many customers do we have?
We’ve got the experience, that’s for sure. With over 500 migrations under our belt and across well over 2000 users, we are more than experienced in all types of complicated migrations with hassle-free transitions.
Which software can you host?
You can be sure we can cover any application you require hosting. From the most niche of applications to more standard application hosting (Microsoft Office 2013 Standard or Pro for example). Please call us for a list of all our applications.
Will my data be backed up?
Your Virtual server environment is snapshotted across all 3 data centres with milliseconds delay behind the primary. In the event of a critical fail, you automatically be shifted to the next high availability data centres. The idea behind this is complete business continuity. We keep the last 30 days backups for peace of mind.
What happens if I lose internet connection?
Before you make the switch to a hosted desktop, it is important that you make sure your existing Internet connection is both reliable and secure. As a precautionary measure, to ensure that you stay connected if there is a connection failure, it is advisable to set up a second backup Internet connection. It is also worth investing in a dongle so that you are covered when working away from the office.
If you do get disconnected, anything you were working on up to that point will not be affected. As the data is stored in an external server, it will remain intact. Once you regain your connection, you can pick up exactly where you left off.
How do I set it up?
We’ll sort all of this for you! Migration assistance is free. Set up is completely free. There is nothing else to pay apart from the monthly user fee – there are no hidden charges, no matter how complex your set up.